Employers Association of the North East

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Administrative Skills

Technical and relational skills will be honed through these courses geared for today's multi-talented Administrative professionals.

5S for the Administrative Office Professional
Administrative Professionals Understanding Their Communication Styles - DiSC
Advanced Professional Support Staff
Assertive Communication
Boomers, X'ers and Millennials, Oh My!
Confronting Conflict at Work - The Business Case for a Conflict- Resilient Workplace
Creating Workplace Respect
Customer Service Recovery
Dancing with Porcupines - Dealing Effectively with Difficult People
Dealing With Difficult Customers & Tough Situations
Developing Effective Working Relationships - NEW!
E-Mail Savvy for Admins
Emotional Intelligence at Work
Helping Admins Juggle Multiple Priorities
How Can Admins Influence Without Authority?
Human Resources Recordkeeping - Surviving the Paper Avalanche
Improving Customer Service In Tough Times
Influencing without Authority
Juggling Multiple Priorities and Organization Skills
Leadership Skills for Women
Leading Innovation and Creativity for Growth & Profit
Lean for the Office - Improving Office Efficiency
Overcoming Negativity in the Workplace
Overcoming Negativity in the Workplace - Part 1
Problem Solving & Decision Making
Professional Etiquette
Professional Etiquette for the Administrative Professional
Project Management - The Technical Side
Self Awareness and Adaptability - Keys to Interpersonal Success
Speaking Up with Credibility - How an Admin Can Influence Without Authority
Stress Management
Viruses, Worms & Trojan Horses
Word 2007 Mail Merge
Write to the Point