Employers Association of the North East

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Administrative Skills

Technical and relational skills will be honed through these courses geared for today's multi-talented Administrative professionals.

Assertive Communication
Creating Workplace Respect
Customer Service Recovery - What to Do When Things Go Wrong
Dancing with Porcupines - Dealing Effectively with Difficult People
Dealing With Difficult Customers
Developing Effective Working Relationships
E-Mail Savvy
Emotional Intelligence - What is it? and Why is it Important for Your Organization?
Human Resources Recordkeeping - Surviving the Paper Avalanche
Influencing without Authority
Juggling Multiple Priorities and Organization Skills
Leading Innovation and Creativity for Growth & Profit
Lean for the Office - Improving Office Efficiency
Managing Multiple Priorities
Managing Stress Effectively in the Workplace
Meeting the Needs of Your Internal Customers
Moving Ahead: Being Sure Your Behavior Brings You Success!
Overcoming Negativity in the Workplace
Project Management
Self Awareness and Adaptability - Keys to Interpersonal Success
Stress Management
Writing Skills - Business Communications