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Training Catalog » Communication Skills & Conflict Management
Communication Skills & Conflict Management
Instructor: EANE Staff
Fee: $245.00
Successful leadership depends heavily on being a skilled communicator. Giving clear directions, practicing active listening skills and using non-defensive communication techniques will improve leadership effectiveness. Studies show that managers and supervisors spend over 25% of their time managing conflict. Through behavior style self assessments, interactive discussions and use of real life situations, participants learn a variety of conflict management strategies and when to use them effectively.
Target Audience
Supervisors, managers and others in a leadership position seeking to enhance their communication and conflict management skills.
Learning Objectives
• Learn the roadblocks to effective communication
• Understand the power of listening
• Learn how to send a clear message
• Understand the importance of non-verbals
• Practice assertive communication skills
• Identify and understand your own conflict management style
• Learn what to do when conflict happens
• Utilize the C.A.L.M. technique to manage your conflicts
Competencies
• Approachability
• Assertiveness
• Conflict Management
• Influencing
• Informing
• Listening
HRCI Credits: 6.5
"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
| Date: | Time: | Code: | Location: |
| 2012-03-07 | 8:30am - 4:30pm | PL2030712P | Pittsfield, MA |
| 2012-04-18 | 8:30am - 4:30pm | PL2041812H | Holyoke, MA |
| 2012-05-15 | 8:30am - 4:30pm | PL2051512C | Meriden, CT |
| 2012-05-31 | 8:30am - 4:30pm | PL2053112RI | Lincoln, RI |
| 2012-08-14 | 8:30am - 4:30pm | PL2081412A | Agawam, MA |
| 2012-09-20 | 8:30am - 4:30pm | PL2092012SH | Shelton, CT |
| 2012-10-03 | 8:30am - 4:30pm | PL2100312A | Agawam, MA |
| 2012-10-09 | 8:30am - 4:30pm | PL2100912W | Worcester, MA |
| 2012-10-17 | 8:30am - 4:30pm | PL2101712RI | Lincoln, RI |
| 2012-10-30 | 8:30am - 4:30pm | PL2103012G | Greenfield, MA |