Training Catalog » Dancing with Porcupines - Dealing Effectively with Difficult People
Instructor: Diana Brooks
Do you sometimes feel your job would be great if it weren't for the people with whom you work? Learn several strategies for managing the challenging behaviors your co-workers and customers sometimes exhibit. Practice a formula you can use to deal with rude, tactless, insensitive and just-plain-bizarre comments. Find out where to draw the line between behavior that tramples on your rights and actions that are simply quirky or annoying. Finally, learn how you can keep your sanity while dealing with difficult people.
Front-line staff, supervisors, and managers who have interaction-intensive jobs including customer service staff.
|2013-07-16||8:30am - 4:30pm||DWP071613W||Worcester, MA|
|2013-10-29||8:30am - 4:30pm||DWP102913A||Agawam, MA|