Training Catalog » Communication Skills for Customer Service Professionals
Instructor: Joe Ryan / Cori Ashworth
Fee: $105.00
Communication is "the heart" of good customer service. Knowing how to communicate with customers leads to service excellence. Learn how to use the communication cycle effectively for increasing customer satisfaction. Master how to deliver the "right message" every time by adapting to your customer's style.
Target Audience
Customer service representatives and all employees that interface with customers, internal and external.
Learning Objectives
• Understand the importance of good customer service
• Define your role in customer service excellence
• Discuss and understand how to create a positive impression with customers
• Practice building rapport with customers
Competencies
• Approachability
• Customer Focus
• Listening
| Date: | Time: | Code: | Location: |
| 2012-03-13 | 8:30am - 12:00pm | CSCSP031312C | Meriden, CT |
| 2012-05-25 | 8:30am - 12:00pm | CSCSP052512W | Worcester, MA |
| 2012-09-25 | 8:30am - 12:00pm | CSCSP092512H | Holyoke, MA |