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Training Catalog » Conflict Happens - What to Do When Conflict Happens
Conflict Happens - What to Do When Conflict Happens
Instructor: Sue Miller / Joe Ryan / Marge Stepansky
Fee: $225.00
Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale and decreased performance. And, it is very expensive - it will have a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance and poor customer service. Most employees do not know they are responsible for resolving their own conflicts. This workshop will help employees master skills to successfully resolve conflict situations and avoid future ones.
Target Audience
Employees at all levels.
Learning Objectives
• Recognize the negative impact conflict has on them, their organizations and others
• Recognize that they have a responsibility to resolve conflicts when they occur
• Learn and practice essential communication skills
• Practice active listening, clarity, and assertiveness skills to influence others
• Understand the causes of conflict
• Learn and practice a C.A.L.M. approach to conflict resolution
Competencies
• Assertiveness
• Conflict Management
• Listening
HRCI Credits - 6.50 Hours
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
| Date: | Time: | Code: | Location: |
| 2012-06-19 | 8:30am - 4:30pm | WCH061912W | Worcester, MA |
| 2012-10-04 | 8:30am - 4:30pm | WCH100412S | Springfield, MA |