Training Catalog » Critical Conversations - Having the "Hard to Have" Discussions
Instructor: Sue Miller / Joe Ryan / Marge Stepansky
Fee: $125.00
Communication is the most powerful tool we have in the workplace. Whether you are preparing for a "hard to have" conversation or discover yourself in the middle of one, you can influence the outcome. Stop walking away from conversations wondering how "it got away" from you. Take charge and responsibility today for the effectiveness of your conversations.
TARGET AUDIENCE
Supervisors, managers, HR Professionals and others seeking to enhance their communication skills during difficult conversations
LEARNING OBJECTIVES COMPETENCIES Time: 8:30am - 12:00pm Fee: $125.00 HRCI Credits: 3.25
• Communication Skills
• Giving Feedback
• Problem Solving Skills
• Plan effectively for the difficult conversation
• Identify steps to follow during the critical conversation
• Demonstrate communication skills which master those difficult conversations and result in win/win outcomes
• Prepare for having your critical conversation; build a script during the session
| Date: | Time: | Code: | Location: |
| 2012-05-22 | 8:30am - 12:00pm | CC052212W | Worcester, MA |
| 2012-08-09 | 8:30am - 12:00pm | CC080912C | Meriden, CT |
| 2012-12-12 | 8:30am - 12:00pm | CC121212A | Agawam, MA |