Training Catalog » Customers First - The Key to Business Success
Instructor:
Fee: $105.00
Providing excellent customer service is a key competitive advantage in today's marketplace. Customers satisfaction is directly related to the loyalty and trust that exists in the relationship between customers and those who have contact with them. Regardless if it's over the phone, behind the counter, in the boardroom or selling a product, knowing what to do, when to do it and how to do it with expertise gives you the edge in creating customer loyalty.
Target Audience
Individuals who want to develop an understanding of the techniques of service excellence and how to improve customer service.
Learning Objectives
Competencies
| Date: | Time: | Code: | Location: |
| 2012-09-18 | 8:30am - 12:00pm | CFBS091812H | Holyoke, MA |