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Training Catalog » Generations: Working Together
Generations: Working Together
Instructor: Sue Miller / Joe Ryan / Marge Stepansky
Fee: $115.00
Participants will recognize and gain a greater understanding of the unique needs of different generations in the workforce. A generation is defined as a society-wide peer group. These peer groups possess a commonality of experiences, and these common experiences result in members of the same generation sharing attitudes and behaviors. Differences among generations can effect a rich work environment, and, if not addressed, may create rifts in the workplace. Participants will spend time understanding how communication and motivation can differ among generations. Through class activities, participants will gain skills to work more effectively with members of different generations.
Target Audience
Management, supervisors, administration, customer service, Human Resources, training, sales and anyone whose success depends on the ability to relate to others.
Learning Objectives
• Analyze and appreciate the value of differences that influence each generation
• Examine the impact of historical and cultural factors on generational outlook
• Discuss how each generation’s attitudes and behaviors are shaped by other generations
• Identify each generation’s preferences for communication, customer service, and work culture
• Practice adapting communication styles to interact more effectively with members of different generations
Competencies
• Communication Skills
• Self Awareness
• Working Relationships
HRCI Credits: 3.25
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
| Date: | Time: | Code: | Location: |
| 2012-08-23 | 8:30am - 12:00pm | GEN082312A | Agawam, MA |