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Training Catalog » Handling Employee Complaints
Handling Employee Complaints
Instructor: Peter Brunault
Fee: $115.00
Human Resources professionals and Managers are often called upon to deal with employee complaints. This interactive half-day session will allow participants to identify and address the numerous employee complaints employers face while exploring various resolution strategies. Participants will brainstorm on various "real life" scenarios in a roundtable like discussion.
Target Audience
Managers, supervisors, HR Professionals and leaders who have to respond when an employee relation issue arises.
Learning Objectives
- Identifying Complaints
- Types of Complaints
- Resolution Processes
- Legal Considerations
- Investigation Process
- Alternative Dispute Resolution
Competencies
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Informing
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Investigations
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Listening
HRCI Credits: 3.25
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
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