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Training Catalog » Managing Difficult Employees, Performance Issues and Reviews
Managing Difficult Employees, Performance Issues and Reviews
Instructor: EANE Staff
Fee: $245.00
Dealing with difficult people requires a special knowledge and skill set that every leader must possess. Participants focus on specific problem solving skills while maintaining effective work relationships and apply those techniques to their individual workplace situations. Participants learn how to properly document these situations and understand the disciplinary process. In addition, participants learn a performance management system including how to prepare for, write and conduct performance reviews. Participants end the series by developing a roadmap for future leadership success by creating a personal development plan based on the skills and knowledge acquired throughout the Principles of Leadership Series.
Target Audience
Managers, supervisors, Human Resource professionals and others responsible for the supervision and performance management employees
LEARNING OBJECTIVES
• Determine the difference between behavioral issues and performance issues
• Identify causes of poor performance
• Establish and communicate performance expectations
• Develop documentation based on facts and observable behaviors
• Learn effective communication techniques in a discipline process
• Understand Performance Management as a holistic, proactive approach to managing employee development
• Learn how to write and conduct an objective performance review
•Learn how to deliver feedback and coaching employees toward success Delivering feedback and coaching employees toward success
COMPETENCIES
• Composure
• Conflict Management
• Feedback
• Leading Others
• Negotiating
HRCI Credits: 6.5
"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
| Date: | Time: | Code: | Location: |
| 2012-06-13 | 8:30am - 4:30pm | PL6061312H | Holyoke, MA |
| 2012-06-28 | 8:30am - 4:30pm | PL6062812RI | Lincoln, RI |
| 2012-07-10 | 8:30am - 4:30pm | PL6071012C | Meriden, CT |
| 2012-10-09 | 8:30am - 4:30pm | PL6100912A | Agawam, MA |
| 2012-11-15 | 8:30am - 4:30pm | PL6111512C | Shelton, CT |
| 2012-11-28 | 8:30am - 4:30pm | PL6112812A | Agawam, MA |
| 2012-12-04 | 8:30am - 4:30pm | PL6120412W | Worcester, MA |
| 2012-12-12 | 8:30am - 4:30pm | PL6121212RI | Lincoln, RI |
| 2012-12-18 | 8:30am - 4:30pm | PL6121812G | Greenfield, MA |