Toll Free: 877-662-6444
Training Catalog » Mediation and Conflict Resolution for the Workplace
Mediation and Conflict Resolution for the Workplace
Instructor: Patti D'Amaddio, SPHR
Fee: $125.00
When conflict comes knocking on your door, how will you help your employees resolve it on their own? The skills involved in facilitating such a process can be delicate and challenging. This program will provide participants with techniques and opportunities to practice mediation.
Target Audience
Human Resource professionals, managers, supervisors and others involved with, or responsible for, employee relations and resolving conflict.
Learning Objectives
• Demonstrate an understanding of the variety of sources of conflict
• Identify the appropriate resolution method for any given situation
• Practice mediation skills
• Learn proper documentation techniques
Competencies
• Conflict Management
• Giving Feedback
• Influencing
HRCI Credits: 3.25
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
| Date: | Time: | Code: | Location: |
| 2012-07-26 | 8:30am - 12:00pm | MCR072612W | Worcester, MA |
| 2012-10-10 | 8:30am - 12:00pm | MCR101012A | Agawam, MA |