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Training Catalog » Winning Through Diversity
Winning Through Diversity
Instructor: Vicki Gallon-Clark
Fee: $125.00
A company is only as good as the people who work there. As a leader, how do you effectively manage these resources when each person is so different? In the work environment, you are dealing not only with differences in race, gender and culture; you are also addressing issues that include communication styles, age, education, values and so much more! What does valuing and managing these differences have to do with serving customers and staying in business? Learn how to see opportunities, strength and potential where today you might see just differences. Participants will begin to connect the dots to see how their actions toward others either hurt or help the organization fulfill its mission and vision. Essentially, through interactive exercises and in-class assignments, you will see how you and your company can gain the competitive edge by creating an environment that allows each person to reach his/her full potential.
Target Audience
This course is for everyone! It is also designed to emphasize different areas of responsibilities for managers and supervisors.
Learning Objectives
• Identify ways to achieve teamwork with people who believe differently than you
• Identify the direct connection between customer satisfaction and working effectively with diverse people
• Open up communication channels among cultures, genders, races and communication styles
• Identify specific examples of stereotypes and recognize the business impact of holding onto them
• Explain business reasons for using the diverse talents of our workforce
• Create a plan of action to maximize the contributions of all employees
Competencies
• Communication Skills
• Self Awareness
• Working Relationships
HRCI Credits: 3.25
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”
| Date: | Time: | Code: | Location: |
| 2012-05-31 | 8:30am - 12:00pm | WTD053112W | Worcester, MA |
| 2012-12-04 | 8:30am - 12:00pm | WTD120412H | Holyoke, MA |