Managing Performance Problems and Handling Conflict (MA)

April 1, 2021 @ 8:30 am - April 1, 2021 @ 4:00 pm

320

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Using communication skills, participants will learn how to effectively provide feedback to help their employees get back on track to improve their performance. Participants also explore conflict modes and how their own conflict style “shows up”. They will apply a conflict resolution technique to a real situation.

Learning Objectives
Determine the difference between behavioral issues and performance issues
Learn an effective communication method to address performance problems
Identify conflict modes and apply the C.A.L.M.E.R. technique to a real situation
Develop strategies and action plans for applying skills back on the job

Agawam, MA

HRCI™ & SHRM® Credits: 6.5
Credits for this training are HRCI™ Business Credit eligible.

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