Loading Events

« All Events

  • This event has passed.

Managing Performance Problems and Handling Conflict (MA)

April 1 @ 8:30 am - 4:00 pm EDT

$320

Register

Tickets are not available as this event has passed.

Online Registration Is No Longer Available For This Event. Please contact our member services team at 877.662.6444 and we will be happy to assist you with your registration.

Using communication skills, participants will learn how to effectively provide feedback to help their employees get back on track to improve their performance. Participants also explore conflict modes and how their own conflict style “shows up”. They will apply a conflict resolution technique to a real situation.

Learning Objectives
Determine the difference between behavioral issues and performance issues
Learn an effective communication method to address performance problems
Identify conflict modes and apply the C.A.L.M.E.R. technique to a real situation
Develop strategies and action plans for applying skills back on the job

Agawam, MA

HRCI™ & SHRM® Credits: 6.5
Credits for this training are HRCI™ Business Credit eligible.

EANE IS COMMITTED TO THE HEALTH & SAFETY OF OUR LEARNERS!

Click Here to learn about the ways we’re keeping our in-person training spaces safe for you!

Details

Date:
April 1
Time:
8:30 am - 4:00 pm
Cost:
$320
Events Category:

Instructor

John Henderson, EANE
Phone:
877.662.6444

Venue

Agawam MA Training Location
67 Hunt Street
Agawam, MA 01001 United States
+ Google Map
Phone:
877.662.6444