April 1, 2021 @ 8:30 am - April 1, 2021 @ 4:00 pm
Online Registration Is No Longer Available For This Event. Please contact our member services team at 877.662.6444 and we will be happy to assist you with your registration.
Using communication skills, participants will learn how to effectively provide feedback to help their employees get back on track to improve their performance. Participants also explore conflict modes and how their own conflict style “shows up”. They will apply a conflict resolution technique to a real situation.
Determine the difference between behavioral issues and performance issues
Learn an effective communication method to address performance problems
Identify conflict modes and apply the C.A.L.M.E.R. technique to a real situation
Develop strategies and action plans for applying skills back on the job
HRCI™ & SHRM® Credits: 6.5
Credits for this training are HRCI™ Business Credit eligible.