This training has not been scheduled for its next public presentation. Please contact our Learning & Development team to inquire about possible dates and locations that are being evaluated at this time.

Keeping your employees and customers safe is every company’s main objective today. There are many issues that threaten your ability to maintain a level of security and balance, including mask and social distancing requirements, a rise in drug and alcohol abuse, financial stress, political discourse and increased mental health concerns.  It is critical that you train your employees to anticipate potential escalations that could turn into violent encounters between your employee groups or between your employees and your customers. CALM = Careful Approach with Leverage for Management.

This 120-minute training session lead by Protective Advanced Safety Services (PASS) will provide insights drawing from over 100 years of collective police and corrections experience to educate and empower employers who are working to maintain safe workspaces.

Who Should Attend

Manager, supervisors, HR professionals, team leads, safety managers and individual contributors

Learning Objectives

  • Review the behavioral continuum
  • Learn deescalation strategies using law enforcement officer proven techniques
  • Understand when and how to apply verbal deescalation, physical and situational awareness, relative positioning techniques and environmental scanning
  • Experience interactive situational exercises in small groups

HRCI & SHRM® Credits: 2