Keeping our employees and customers safe is every company’s primary objective today. Unfortunately, the pandemic reality has created short tempers and huge divides between us that can threaten your company’s security and balance.

We need to equip our front facing employees and our managers with the proper skills and abilities to de-escalate situations quickly and effectively BEFORE they get out of control and cause irreparable damage. During this 2-hour training, attendees will learn de-escalation strategies using proven techniques including the following:

  • How to identify the warning signs of aggression
  • Verbal judo – What you should say and how to say it
  • Physical and situation awareness – Your surroundings are part of the story and the solution
  • Environmental scanning – Make sure all of your senses are in tune and ready to support your response
  • Relative positioning – How you should stand and respond when faced with a micro aggression or full scale issue

Join the PASS team and create a safety road map to help you reduce the opportunity for workplace violence in your organization.

Who Should Attend

Safety leaders and teams, supervisors, managers, case managers, HR managers

Registration Fee

EANE MEMBERS | $120 Per person

FUTURE MEMBERS | $150 Per person

Register 3 or more participants at the same time for the same class and save 10%

HRCI & SHRM® Credits: 2