• February 18 @ 8:30 am
    Worcester MA (Webster First Operations Facility)
  • April 14 @ 8:30 am
    Wallingford CT Training Location
  • June 2 @ 8:30 am
    Pittsfield MA (United Cerebral Palsy of Berkshire Co.)
  • June 24 @ 8:30 am
    Agawam MA Training Location
  • October 1 @ 8:30 am
    Wallingford CT Training Location
  • October 6 @ 8:30 am
    Agawam MA Training Location

Through understanding the role a leader plays and focusing on clear communication, you’ll learn how to create a system of accountability from the onset. This is reinforced through learning and practicing how to establish performance expectations and effectively manage conflict.

Who Should Attend

Leads, group leaders, work coordinators and assistant supervisors

Learning Objectives

  • Establish credibility in a leadership role
  • Explore various communication skills
  • Set and communicate performance expectations
  • Discover ways to manage conflict effectively

HRCI™ & SHRM® Credits: 6.5

This training is approved for 6.5 HRCI Business Credits