Modern Business Etiquette & Professional Presence is a half-day workshop built to address these issues. It covers email, listening, meetings, and personal presence using practical methods. Built for today’s workplace, today’s tools, and today’s expectations.
Virtual Classroom
Registration for this class will close at 12 pm two business days before the program begins.
THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.
Email Shaynah to claim your discount!
Assertiveness impacts more than our communication styles. By increasing your ability to effectively assert your needs you’ll gain confidence, the respect of others and become more decisive – even in challenging situations. You’ll build skills to help express your feelings and make requests in an appropriately assertive manner.
Virtual Classroom
Registration for this class will close at 12 pm two business days before the program begins.
THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.
In this session, Dr. Scott Cawood, CEO of WorldatWork, will explore how the fundamental construct of work has shifted and why organizations are struggling to keep up.
Through a practical and thought-provoking lens, Scott will unpack how speed of business, decision-making, technology, and employee expectations is reshaping the employee/employer exchange. From pay and PTO to benefits and total rewards, long-standing approaches are being tested in real time, often faster than organizations are prepared to respond.
Beyond programs and policies, Scott will challenge us to examine the credibility of leadership in today’s workplace. As trust becomes a defining currency of work, the impact and cost of poor leadership has never been higher. The “bad boss” is no longer a tolerable risk; it is a direct threat to engagement, retention, and performance.
Participants will leave with a clearer understanding of:
- How and why the meaning of work has fundamentally changed
- The impact of speed on total rewards, flexibility, and workforce expectations
- Why leadership credibility is now a core business and people strategy
- The real organizational cost of ineffective leadership and how HR can influence change
This 45-minute virtual session will be followed by 15 minutes of live Q&A, offering participants the opportunity to engage directly with Dr. Scott Cawood on the challenges shaping the future of work.
This event can be opened to all members and non-members and is free attend.
Mental Health First Aid will teach managers, supervisors and HR professionals the skills needed to recognize and respond to an signs and symptoms of mental health and substance use challenges, as well as how to provide an employee initial support until they are connected with the appropriate professional help needed. In this course, you learn to identify risk factors and warning signs for mental health and addiction concerns, strategies to help employees in both crisis and noncrisis situations, and where you can turn to help them.
Agawam Training Location – 67 Hunt St, Agawam MA 01001
Email Shaynah to claim your discount!
- Reasons for Absenteeism
- Words and phrases that matter
- Legally protected leaves
- ADA and the Interactive Process
- Providing Employee Guidance/Your Resources
- Returning To Work
- Documentation
Virtual Classroom
Registration for this class will close at 12 pm two business days before the program begins.
THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.
Email Shaynah to claim your discount!
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively.
Virtual Classroom
Registration for this class will close at 12 pm two business days before the program begins.
THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.
Email Shaynah to claim your discount!
To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation skills, and presenting findings to support your actions. Participants will also receive a mock investigation scenario to review before the workshop, allowing for practical application of the skills learned.
Virtual Classroom
Registration for this class will close at 12 pm two business days before the program begins.
THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT 7 DAYS PRIOR TO THE EVENT DATE.