Learn skills and behaviors critical to leadership success. Improve your ability to manage relationships with direct reports, peers & managers! Agawam, MA Nov. 12 | Nov. 19 | Dec. 03 […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to […]
This course is designed for the HR Professional to learn how Microsoft Copilot can assist them with their job functions. Learn how Copilot can help you by creating job descriptions, […]
Conflict is a natural part of human interaction; do you manage it or avoid it? This program explores the causes of workplace conflict and provides strategies and skills to manage conflicts in […]
Allegations of harassment, discrimination and “hostile work environment” often necessitate a formal fact-finding process before appropriate corrective steps can be taken. Learn how to properly conduct an internal workplace investigation, from […]
Build on the Excel® skills you developed in Level 1 or increase your mastery of Excel® in this Level 2, one day workshop. Calculate Data with Advanced Formulas; Organize Worksheet and Table Data […]
Mental Health First Aid will teach managers, supervisors and HR professionals the skills needed to recognize and respond to an signs and symptoms of mental health and substance use challenges, […]
Gain an understanding of the legal definitions, processes and ramifications for harassing and discriminatory behaviors in the workplace. Learn how to conduct a proper harassment investigation and mitigate company expenses […]
Through the use of the DISC Assessment Tool, you’ll gain an understanding of the impact of your preferred work style on the way you communicate with individuals and your team. Improve […]
Understanding how we work with others and how others perceive us, makes us more effective in our jobs. Through this highly interactive program, you’ll learn about your own communication style, […]