A Workshop on the 4 Techniques That Help Leaders Communicate More Effectively
You’ve got a manager whose performance review feedback isn’t landing. A supervisor whose team won’t speak up in meetings. A leader who’s been told they need to “communicate better” and isn’t sure what that means in practice.
Communication Skills for Leaders is built around four techniques and a personalized action plan participants leave with. Open to any leader at any tier, no prerequisite, with 3.5 HRCI and SHRM credits included.
Communication Skills Leaders Will Learn
The workshop is structured around four specific techniques. Each one gets practiced in a real-life scenario, not just discussed.
Speak in Specifics
The most common feedback failure is vagueness. Telling someone “you need to improve your communication” doesn’t tell them what to actually do differently. Participants learn how to swap general statements for concrete observations and specific requests, so the person on the receiving end knows exactly what changes.
Ask for Input
Most leaders default to telling instead of asking. That works for short answers and simple decisions. It stops working when the team has insight the leader doesn’t have. Participants learn how to ask questions that surface real input, including from team members who don’t usually volunteer it.
Listen and Respond
Active listening gets talked about a lot and practiced rarely. The technique here is about staying with what someone is actually saying long enough to respond to it, not to a paraphrase or a defense. Participants learn how to slow the back-and-forth down enough that the other person feels heard.
Use Reinforcement Techniques
When something works, most leaders move on. When something doesn’t, they correct it. Reinforcement closes the loop so the behavior you want gets repeated. Participants learn how to reinforce in the moment, in a way that lands as recognition instead of performance theater.
By the end of the session, participants build a personalized action plan with one or two specific opportunities to use each technique back on the job.
Who Should Attend
This workshop is open to anyone in or near a leadership role. No prerequisite. No required EANE program first. That includes:
- Front-line supervisors and managers in any industry
- Newer leaders looking for a focused communication upgrade
- Experienced leaders who’ve been told they need to “communicate better” and want practical techniques to do it
- Individual contributors moving toward a leadership role
- Teams sharing a quick skill upgrade together (often with the group discount)
How Communication Skills for Leaders Is Delivered
- Format: 3.5 hours, single session
- Format: Live online with a facilitator and interactive scenarios
- Credits: 3.5 HRCI and SHRM credit hours
The format is designed for working leaders. Half a day, no travel, no week-long commitment, no pre-work.
Registration Fee
EANE MEMBERS | $240 Per person
FUTURE MEMBERS | $280 Per person
Register 3 or more participants at the same time for the same class and save 10%
HRCI™ & SHRM® Credits: 3.5
Frequently Asked Questions (FAQ)
How long is the session, and what’s the time commitment per participant?
3.5 hours, single session, virtual. That’s it. No homework, no follow-up modules, no multi-week program. Participants build the action plan during the session and walk out with it ready to use.
What HRCI and SHRM credit do attendees earn?
3.5 credit hours from both HRCI and SHRM, awarded on completion. The credits show on the participant’s certificate and are accepted toward HRCI and SHRM recertification.
Can we run this on-site or as a private session for our team?
Yes. On-site or private virtual sessions work especially well for teams trying to align on a shared communication approach, or for teams that want the workshop tailored around their specific situations. Talk to us about a private session.
What does the personalized action plan actually look like?
A working document each participant builds during the session, identifying one or two specific opportunities to apply each of the four techniques back on the job. Not a generic template, and not a recap. The point is that participants leave with named situations they’re going to practice in the next two weeks.
Is this workshop eligible for the Massachusetts Workforce Training Fund grant?
Technically yes for eligible Massachusetts employers, but at the $240 per-participant price point, the grant application overhead usually doesn’t pencil out for a single workshop. The grant is more commonly used for the multi-day foundational programs. If you’re combining Communication Skills with on-site versions of 101, 102, or Principles, the grant can apply to the bundled program. Our Training Grant Services team can advise on the right approach.