Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively.

Who Should Attend

Front-line supervisors, managers and professionals in any industry

Learning Objectives

  • Demonstrate and effectively apply four core communication skills: Speak in Specifics, Ask for Input, Listen and Respond, and Use Reinforcement Techniques
  • Write an action plan to apply skills back on the job

HRCI & SHRM® Credits: 3.5