Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively.
Who Should Attend
Front-line supervisors, managers and professionals in any industry
- Demonstrate and effectively apply four core communication skills: Speak in Specifics, Ask for Input, Listen and Respond, and Use Reinforcement Techniques
- Write an action plan to apply skills back on the job