You’ve probably seen this pattern in your own organization. A new hire sends a client email that reads like a text. A hybrid team member goes camera-off for the whole meeting, then misses a follow-up. A newly promoted manager avoids a hard conversation, so a problem festers. None of it is malicious. It’s the small stuff of professional life that nobody taught them.
Modern Business Etiquette & Professional Presence is a half-day workshop built to address these issues. It covers email, listening, meetings, and personal presence using practical methods. Built for today’s workplace, today’s tools, and today’s expectations.
Learning Objectives
Each topic comes with a specific framework and live practice, not just discussion.
Write emails that get read and acted on
Using the CLEAR Method, participants learn how to land a useful subject line, lead with the bottom line, and close with a specific ask. The result: fewer clarification loops, fewer rewrites, faster responses from senior leaders and clients.
Listen so the other person feels heard
The SOLER Method plus a set of verbal techniques teach participants how to slow the conversation down enough to respond to what was actually said. This is the skill that defuses tense conversations before they become HR situations.
Run meetings that move work forward
Internal, external, in-person, virtual, hybrid. Participants learn how to prepare, engage, and handle the small things that erode professionalism (multitasking, side-conversations, the awkward overtalk on video).
Show up with presence, without losing themselves
Posture, eye contact, voice, dress, and the small habits that show you’re paying attention. Plus a personal brand statement participants build live, in their own words, that they can actually use in introductions and 1:1s.
Build a reputation that holds up over time
Etiquette amplifies who someone already is, so the goal is for participants to come across as more like themselves at work, with sharper habits around them. Participants leave with a practice plan for the two or three things they’ll work on first.
Who Should Attend
- New hires and early-career professionals building the foundation of how they show up at work
- Mid-level professionals sharpening the skills that get noticed for the next step
- Team leads and supervisors lifting their team’s communication standard
- Senior managers strengthening executive presence in higher-stakes settings
- Remote and hybrid workers translating presence to the screen
- Client-facing staff representing your business to people outside the building
Registration Fee 2026
EANE MEMBERS | $240 per person
FUTURE MEMBERS | $280 per person
If you’re sending three or more people from your organization to the same session, ask us about the group rate.
Frequently Asked Questions (FAQ)
Is this virtual or in-person?
The public version is live virtual. Onsite (in-person at your location) and private virtual versions are both available for teams.
How long is the workshop, and how much time will my team be away from work?
It’s a single half-day session. No multi-day commitment, no travel for the public version.
Can you customize this for our industry or our team’s level?
Yes, for private and onsite versions. We’ll talk through your team, your typical scenarios, and what’s been getting in the way before we shape the session.
Can we book this onsite for our whole team or department?
Yes. Onsite is often the better fit for full teams, new-hire cohorts, or hybrid groups recalibrating norms. Start an onsite conversation here.
Is this eligible for Massachusetts training grants?
Often, yes. The Workforce Training Fund Program (WTFP) and other grants commonly cover leadership and professional skills training. We can help you scope what’s eligible. Ask us about training grants.
Will the training actually stick? What about reinforcement?
Each participant leaves with a written practice plan for the specific habits they’ll work on first. For private and onsite versions, we can layer in manager-reinforcement support, post-session check-ins, or follow-up sessions, so the workshop becomes a starting point rather than a one-and-done.