The Art of Tactful Communication
Assertiveness is more than communication style. It’s how you build confidence, earn respect, and make decisive choices in tough situations.
This half-day assertive communication training workshop helps you express your feelings, set boundaries, and make requests clearly and tactfully, so you can handle difficult conversations without tipping into aggressive or passive habits. It’s virtual, 3.5 hours, and carries 3.5 HRCI and SHRM credits.
Learning Objectives
- Find your baseline. Identify your own assertiveness quotient and understand how it shapes the way you communicate.
- Know the difference. Distinguish assertive, aggressive, and passive behaviors, and recognize which one you default to under pressure.
- Read the nonverbal signals. Understand what your posture, tone, and eye contact communicate before you say a word, and learn to read those same cues in the person across from you.
- Say no without the guilt. Decline requests, push back on unrealistic timelines, and protect your time in a way that keeps the relationship intact.
- Handle difficult people and difficult conversations. Stay assertive when the other person gets defensive, dismissive, or aggressive, and keep the conversation on the issue instead of the personalities.
- Put it to work. Apply assertive behavior skills in professional and real-life situations, including setting boundaries and making clear requests, for better outcomes.
Who should attend
Business professionals, associates, team leaders, and anyone who wants to communicate more directly, tactfully, and effectively.
Watch A Brief Video About This Training
Registration Fee 2026
EANE MEMBERS | $240 Per person
FUTURE MEMBERS | $280 Per person
Register 3 or more participants at the same time for the same class and save 10%
HRCI™ & SHRM® Credits: 3.5
This training is approved for 3.5 HRCI™ Business Credits
Frequently Asked Questions
Is this assertive communication training available online?
Yes. It runs virtually in a single 3.5-hour session.
What’s the difference between assertive, aggressive, and passive communication?
Passive communication avoids stating needs; aggressive communication states them at others’ expense; assertive communication states them clearly and respectfully. A core part of the workshop is recognizing which you default to and shifting toward assertive, tactful communication.
Does it help with difficult people and difficult conversations?
Yes. The workshop covers how to stay assertive when the other person gets defensive, dismissive, or aggressive, and how to keep a difficult conversation focused on the issue rather than letting it turn personal.
How long is assertive communication training, and is it eligible for HRCI or SHRM credits?
3.5 hours, one session, with 3.5 HRCI and SHRM credits.
Who is assertive communication training for?
Business professionals, associates, and team leaders, anyone who wants to communicate more directly and tactfully without coming across as aggressive.
Can we run assertive communication training for our whole team?
Yes. Register 3 or more together for the group discount, or contact us about a private session for your team.