This is offered as an on-site training only. Please contact the L&D Training team to learn more about how you can bring this program to your organization.
This interactive course will help you enhance customer loyalty and retention by maximizing customer relationships. You’ll learn to provide extraordinary customer service by improving communication, handling difficult situations, and leaving a lasting professional impression in every interaction. With practical tools and strategies, you’ll develop the skills needed to boost customer satisfaction and contribute to your organization’s success.
Who Should Attend
Customer service representatives, account executives, anyone who interacts with the company’s customers in any industry
Learning Objectives
- Learn to think like a customer and recognize how your actions impact service quality.
- Develop personal competencies in customer service and understand its economic impact on both employees and the organization.
- Create strategies and action plans to effectively communicate with customers and apply your new skills in the workplace.