Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You'll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you'll develop a personalized action […]
This highly interactive forum provides an environment for people with direct responsibilities for your organization’s Learning & Development. The format is designed to share best practices, discover new learning opportunities and trends, and to build a network of colleagues with similar responsibilities and goals. What You Can Expect: Participate in strategic discussions around best practices, […]
Coaching is a vital skill for managers, helping them guide employees to higher levels of effectiveness through meaningful dialogue that fosters awareness and action. In this session, managers will learn how to ask powerful questions, practice active listening, and apply coaching techniques to support employee growth. Understanding when and how to coach is essential for […]
Turn any situation into an opportunity for learning and growth by accepting the fact that we’re all accountable to others, as well as ourselves. Learn proven techniques to move yourself, and help others, move beyond blame and judgment and gain the confidence and tools needed to interact in a positive, constructive and respectful way. Location: […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom HRCI™ & SHRM® Credits: 3.5 Registration for this class will close at 12 pm two business days before the program begins. THIS […]