• April 2 @ 8:30 am
    Agawam MA Training Location

Day 5 Of Principles Of Leadership For Supervisors & Managers

Using communication skills, participants will learn how to effectively provide feedback to help their employees get back on track to improve their performance.  Participants also explore conflict modes and how their own conflict style “shows up”. They will apply a conflict resolution technique to a real situation.  

This training leverages the findings of a DiSC® assessment tool which participants complete before the training series begins.

Who Should Attend

Front-line supervisors, managers and professionals in any industry

Learning Objectives

  • Determine the difference between behavioral issues and performance issues
  • Learn an effective communication method to address performance problems
  • Identify conflict modes and apply the C.A.L.M.E.R. technique to a real situation
  • Develop strategies and action plans for applying skills back on the job

HRCI™ & SHRM® Credits: 6.5

Credits for this training are HRCI™ Business Credit eligible.

To register for this class as an individual training (rather than as a part of the 5-day series) please call 877.662.6444 for available dates and locations.