Employers Association of the North East

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Communication Skills

Growing successful business relationships depends upon being a skilled communicator. Invest time this year in developing your listening skills and communication techniques.

An Essential Guide to Giving Feedback
Assertive Communication
Communication Skills & Conflict Management
Communication Skills for Customer Service Professionals
Creating and Sustaining a Culture of Candor
Creating Workplace Respect
Critical Conversations - Having the "Hard to Have" Discussions
Customer Service Recovery - What to Do When Things Go Wrong
Dancing with Porcupines - Dealing Effectively with Difficult People
Dealing With Difficult Customers
Developing Effective Working Relationships
E-Mail Savvy
Emotional Intelligence - What is it? and Why is it Important for Your Organization?
Generations: Working Together
Influencing without Authority
Internal Customer Service: The Key to Customer Satisfaction
Leadership In Action - A Mid-Level Management Program
Leading Effective Meetings
Leading, Facilitating and Empowering Problem Solving Teams - A 2-day Program
Managing Diverse Work Styles
Managing Stress Effectively in the Workplace
Meeting the Needs of Your Internal Customers
Mentoring Staff Effectively
Moving Ahead: Being Sure Your Behavior Brings You Success!
Negotiation Skills
Overcoming Negativity in the Workplace
Powerful Presentations - Reach Out and Connect with Your Audience
Sales for Non-Sales People
Self Awareness and Adaptability - Keys to Interpersonal Success
Supervision: Your First 90 Days - How to Survive
Team Building Modules - On-site Training
The Importance of Respect in the Workplace
Train the Trainer - Classroom Training Techniques
Train the Trainer - On-the-Job Training Techniques
Using Emotional Intelligence on the Job
Winning Through Diversity
Writing Skills - Business Communications