Employers Association of the North East

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Communication Skills

Growing successful business relationships depends upon being a skilled communicator. Invest time this year in developing your listening skills and communication techniques.

"Get Over It" - Lose the Fear of Speaking in Public
Administrative Professionals Understanding Their Communication Styles - DiSC
Advanced Professional Support Staff
Assertive Communication
Boomers, X'ers and Millennials, Oh My!
Communication Skills
Communication Skills & Conflict Management
Communication Skills for Customer Service Professionals
Conflict Management
Confronting Conflict at Work - The Business Case for a Conflict- Resilient Workplace
Creating Workplace Respect
Critical Conversations
Curriculum Writing
Customer Service Recovery
Dancing with Porcupines - Dealing Effectively with Difficult People
Dealing With Difficult Customers & Tough Situations
Developing Effective Working Relationships - NEW!
Difficult Performance Reviews: How to Turn Painful Conversations into Positive Results
DiSC, PI, Meyers-Briggs - Experience the Different Assessment Tools
E-Mail Savvy for Admins
Emotional Intelligence at Work
Improving Customer Service In Tough Times
Influencing without Authority
Leadership In Action - A Mid-Level Management Program
Leadership Skills for Women
Leading Effective Meetings
Leading to Inspire, Influence and Achieve Results
Managing and Engaging Generational Differences
Negotiation Skills
Overcoming Negativity in the Workplace
Powerful Presentations - Reach Out and Connect with Your Audience
Professional Etiquette
Relationship Building: Your Key to Success
Self Awareness and Adaptability - Keys to Interpersonal Success
Selling for Non-Sales People
Speaking Up with Authority and Credibility
Team Building Modules - On-site Training
The Problem with Promises
Train the Trainer - Classroom Training Techniques
Train the Trainer - On-the-Job Training Techniques
Write to the Point