Help is Just a Call Away!
The EANE Member Hotline Number is 877.662.6444
EANE Members are a phone call away from certified HR professionals who are there to provide UNLIMITED answers to your critical questions, offer advice and consultation. Even the most basic questions and answers can save you time and money!
HOTLINE calls often help members minimize risk, recognize situations that may pose a legal risk, improve employee engagement and implement best-practices.
Meet EANE’s HR Hotline Professionals
How It Works
- You call or email. Describe the situation. The more detail, the better the answer.
- A real person answers. Someone who knows New England compliance and HR regulations.
- You get an answer you can act on. Practical guidance, and when it helps, a document or template that backs it up, so you can take a decision to your leadership team.
- If it needs a lawyer, we’ll say so. When a situation warrants counsel, we’ll tell you, and we’ll point you toward an attorney with experience in your state.
What Members Call About
Ask as often as you need. There’s no per-call limit and no ticket to open.
- Terminations and discipline
- Leave requests (FMLA, state paid leave, accommodations)
- Pay practices, overtime, and classification
- Employee complaints and investigations
- Handbook and policy questions
- Hiring and onboarding
- Multi-state employees
- “Am I on the right track?”
HR hotline services are designed to provide general human resources guidance, best-practice recommendations, and practical considerations based on applicable employment laws and workplace standards. These services are informational in nature and are not intended to provide legal advice, create an attorney-client relationship, or serve as a substitute for consultation with qualified legal counsel. Because employment laws vary by jurisdiction and individual facts and circumstances can significantly affect legal obligations and risk, HR professionals and employers seeking legal interpretation, compliance determinations, or legal advice should consult with their organization’s attorney or other licensed legal professional before taking action.
Not a member?
To learn more about this (and other) EANE Member benefits contact Allison Ebner, Director of Membership Services or join EANE Now!
Frequently Asked Questions (FAQ)
Who at our organization can call?
Anyone at your organization. Membership covers the whole company, so your CEO, your operations manager, and the person who runs payroll can call the hotline the same as your HR lead can.
Is this legal advice?
No. It’s practical HR guidance from experienced professionals. When a situation needs legal advice, we’ll say so and refer you to an attorney who knows your state.
How fast will I hear back?
During hotline hours you’ll usually reach someone right away or hear back the same day.
We have one manager who is struggling. Should we send them to training?
Maybe, but not always. If the issue is skill or experience, training can help. If it’s conduct or a deeper performance issue, a different approach may be more effective. We can help you think it through.
How do we decide between public training and on-site training?
If you are developing one or a few leaders, public training is often a great fit. If you want shared expectations and consistency across a group, on-site training tends to work better.