Learn skills and behaviors critical to leadership success. Improve your ability to manage relationships with direct reports, peers & managers! Agawam, MA Day 1 – Tuesday, November 18, 2025 Skip Holiday Week Day 2 - Tuesday, December 02, 2025 Day 3 - Tuesday, December 09, 2025 Day 4 - Tuesday, December 16, 2025 HRCI™ & SHRM® Credits: […]
Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]
This training emphasizes the importance of maintaining a harassment-free workplace, focusing on real-life experiences that may seem unclear without considering legal perspectives. Participants will develop an objective, balanced view that promotes positive and constructive relationships. The course aims to help individuals navigate challenging situations and prevent harassment in the workplace. Virtual Classroom HRCI™ & SHRM® Credits: […]
This hands-on workshop will guide you through the steps of creating a comprehensive performance management system that helps managers and organizations effectively monitor and evaluate employee performance against established organizational standards. Participants will leave with a toolkit to implement their own performance review process, along with a personalized 2-hour post-workshop consulting session to support successful […]
Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your […]
Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! Virtual Classroom Day 1 – Tuesday, December 9 - 8:30am - 12:00pm Day 2 – Thursday, December 11 - 8:30am - 12:00pm Day 3 – Tuesday, […]
In this session you’ll work on creating and editing macros, learn how to apply conditional formatting and how to add data validation criteria. In addition, you’ll learn how to share, track, merge and restrict workbook access. Then you’ll learn how to link data from cell to cell, sheet to sheet, Excel file to Excel file […]
Create a Basic Excel® Worksheet: Perform Calculations in an Excel®; Modify an Excel® Worksheet; Format an Excel® Worksheet; Print Excel® Workbooks; Manage an Excel® Workbook. Fee includes all training materials and 6 months of post-training phone or email support. Virtual Classroom THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT […]
Agawam, MA Day 1 – Wednesday, January 21, 2026 - 8:30am - 4:00pm Day 2 – Wednesday, January 28, 2026 - 8:30am - 4:00pm Day 3 – Wednesday, February 4, 2026 - 8:30am - 4:00pm Day 4 – Wednesday, February 11, 2026 - 8:30am - 4:00pm
This training emphasizes the importance of maintaining a harassment-free workplace, with managers and supervisors taking on additional responsibility to protect their employees from harassment and discrimination. Through real-life examples, you’ll learn to view gray areas through the lens of the law, developing a non-judgmental, constructive approach to workplace relationships. This interactive program not only meets […]