Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL […]
Using the DISC Assessment Tool, you’ll gain insight into how your preferred work style influences communication with individuals and teams. By understanding what motivates and stresses you at work, you’ll learn to adapt your approach to better connect with others and boost overall team performance. You’ll also reflect on your assessment results to develop strategies […]
Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your behavioral […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Agawam Training Center Registration for this class will close at 12 pm two business days before the program begins.
Using the DISC Assessment Tool, you’ll gain insight into how your preferred work style influences communication with individuals and teams. By understanding what motivates and stresses you at work, you’ll learn to adapt your approach to better connect with others and boost overall team performance. You’ll also reflect on your assessment results to develop strategies […]
This program helps you distinguish between what’s truly important and what’s simply urgent, while exploring both your short and long-term goals. You’ll assess your current time management habits and identify areas for improvement through a personalized Time Mastery assessment. Learn strategies for prioritizing tasks, handling interruptions, and using the 5S system to stay organized and […]
Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your behavioral […]
Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! Location: Hillcrest Educational Center, Inc., 788 South Street, Pittsfield, MA 01201 Day 1 – Tuesday, June 16, 2026 – 8:30 am – 4:00 pm Day 2 […]
Email Shaynah to claim your discount! Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom Registration for this class will close at 12 pm two business days before the […]