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This training emphasizes the importance of maintaining a harassment-free workplace, with managers and supervisors taking on additional responsibility to protect their employees from harassment and discrimination. Through real-life examples, you'll learn to view gray areas through the lens of the law, developing a non-judgmental, constructive approach to workplace relationships. This interactive program not only meets […]

Project Management involves using core management skills and tools to effectively organize resources and achieve project goals. In this highly interactive program, you'll learn proven techniques to build successful project plans and drive outcomes. The course covers the five process groups defined by the Project Management Institute and introduces approximately 20 practical tools. Participants are […]

To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation […]

Build on the Excel® skills you developed in Level 1 or increase your mastery of Excel® in this Level 2, one day workshop. Calculate Data with Advanced Formulas; Organize Worksheet and Table Data Present Data Using Charts; Analyze Data Using PivotTables, Slicers, and PivotCharts; Insert Graphic Objects Customize and Enhance the Excel® Environment ® Workbook Fee includes all training materials and 6 […]

Foundational Leadership Series (Formerly known as Leadership Skills for Lead People Series) Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! In-person Classroom  Day 1 – Tuesday, November 4 – 8:30 am – 4:00 pm Day […]

This session will discuss best practices for time management and your email. Learn to customize your Outlook to maximize your working style as well as learn shortcuts for managing your email and repetitious emails, email options, working with your calendar effortlessly and creating and assigning tasks. Fee includes all training materials and 6 months of […]

Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom HRCI™ & SHRM® Credits: 3.5  Registration for this class will close at 12 pm two business days before the program begins. THIS […]

This course is designed for the HR Professional to learn how Microsoft Copilot can assist them with their job functions. Learn how Copilot can help you by creating job descriptions, screening resumes, creating onboarding plans, providing training materials, creating surveys, analyzing results, training material and more. You will also learn how Copilot infaces with all […]

Mental Health First Aid will teach managers, supervisors and HR professionals the skills needed to recognize and respond to an signs and symptoms of mental health and substance use challenges, as well as how to provide an employee initial support until they are connected with the appropriate professional help needed. In this course, you learn […]

In this full-day workshop, we will explore how leadership presence has evolved over the last 5 years and the components that make up our personal leadership presence. You will gain a deeper understanding of the core values, needs and beliefs that drive you and gain techniques to shift certain mindsets that hinder your leadership effectiveness. […]

Using the DISC Assessment Tool, you’ll gain insight into how your preferred work style influences communication with individuals and teams. By understanding what motivates and stresses you at work, you'll learn to adapt your approach to better connect with others and boost overall team performance. You'll also reflect on your assessment results to develop strategies […]

Learn skills and behaviors critical to leadership success. Improve your ability to manage relationships with direct reports, peers & managers! Agawam, MA  Day 1 – Tuesday, November 18, 2025 Skip Holiday Week Day 2 - Tuesday, December 02, 2025 Day 3 - Tuesday, December 09, 2025 Day 4 - Tuesday, December 16, 2025 HRCI™ & SHRM® Credits: […]

Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]

This training emphasizes the importance of maintaining a harassment-free workplace, focusing on real-life experiences that may seem unclear without considering legal perspectives. Participants will develop an objective, balanced view that promotes positive and constructive relationships. The course aims to help individuals navigate challenging situations and prevent harassment in the workplace. Virtual Classroom HRCI™ & SHRM® Credits: […]

This hands-on workshop will guide you through the steps of creating a comprehensive performance management system that helps managers and organizations effectively monitor and evaluate employee performance against established organizational standards. Participants will leave with a toolkit to implement their own performance review process, along with a personalized 2-hour post-workshop consulting session to support successful […]