Public Training

Gain an understanding of the legal definitions, processes and ramifications for harassing and discriminatory behaviors in the workplace. Learn how to conduct a proper harassment investigation and mitigate company expenses related to harassment and discrimination. This interactive and comprehensive training meets and exceeds the new CT Harassment & Discrimination Prevention Training requirements. Virtual Classroom Jan 30 […]

Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom HRCI™ & SHRM® Credits: 3.5  Registration for this class will close at 12 pm two business days before the program begins. THIS […]

Project Management is the practice of applying general management skills and supporting disciplines to organize and deploy resources in a way that effectively accomplishes project objectives. The techniques presented in this program will provide project managers and practitioners with a step-by-step approach to developing a detailed project plan. Virtual Classroom February 6th & 8th | 8:30 […]

“Coaching is helping another person reach higher levels of effectiveness by creating a dialogue that leads to awareness and action” -The Manager’s Guide to Coaching” by Anne Leohr and Brian Emerson In this session, managers build coaching skills by learning to ask powerful questions, use active listening and learn how to better coach their employees to be more effective and […]

Could you use an in-depth refresher (or introduction) to the key functions and regulatory requirements of the HR industry? In this fact-packed program you’ll review the key functions and regulatory requirements affecting HR as well as updated content which reflects changes in CT-MA-RI employment legislation and provides critical knowledge to help reduce costs, avoid potential […]

Have you ever had a discussion with your employees about what they like about their job and company or asked them why they stay? Stay interviews are a powerful talent management tool designed to assess engagement and commitment levels of employees. These discussions will help you identify potential problem areas that could result in employees […]

Build on the Excel® skills you developed in Level 1 or increase your mastery of Excel® in this Level 2, one day workshop. Calculate Data with Advanced Formulas; Organize Worksheet and Table Data Present Data Using Charts; Analyze Data Using PivotTables, Slicers, and PivotCharts; Insert Graphic Objects Customize and Enhance the Excel® Environment ® Workbook Fee includes all training materials and […]

To successfully lead others requires building our own emotional intelligence. Learn how Emotional Intelligence impacts your ability to lead teams and achieve results. Gain an understanding of your own personal EQ strengths, as well as areas to develop. Leave with an action plan on how to utilize your unique contribution of EQ to increase your […]

Learn how a holistic approach to performance management can increase employee engagement, help employees on their path to development and assist the organization in meeting its strategic goals. Gain skills to effectively communicate expectations and goals, measure employee performance and deliver feedback through course activities and role-play. Virtual Classroom Registration for this class will close […]

In this interactive, half-day program, you’ll learn the importance of consistent disciplinary and documentation processes in mitigating legal risk, the pros and cons of progressive discipline, how the disciplinary process can assist in holding employees accountable and reinforcing good behaviors. Learn the “who, what, when, and how” of effective performance documentation, including a simple formula […]

Assertiveness increases your ability to be more decisive and convey your needs – even in challenging situations. This virtual session will help you to develop the components of assertive behaviors that you can apply on-the-job. Virtual Classroom  HRCI™ & SHRM® Credits: 1.5 Registration for this class will close at 12 pm two business days before […]

Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! Agawam, MA Feb 15 & Feb 22 (2 days from 8:30 am - 4:00 pm) HRCI™ & SHRM® Credits: 13 Registration for this class will close at 12 […]

Through the use of the DISC Assessment Tool, you’ll gain an understanding of the impact of your preferred work style on the way you communicate with individuals and your team. Improve overall performance by increasing your ability to motivate team members using a style that engages them individually. Reflect on your own DISC assessment results to […]

Gain an understanding of the legal definitions, processes and ramifications for harassing and discriminatory behaviors in the workplace. Know what each employee in the company can do to help maintain a harassment-free workplace. This interactive and comprehensive training meets and exceeds the new CT Harassment & Discrimination Prevention Training requirements. Virtual Classroom Feb 27 HRCI™ & […]

Learn what a courageous conversation is and what the benefits are of having them. Learn solutions that will help you overcome the obstacles that prevent us from having courageous conversations and the 5 steps of executing those conversations effectively. Learn how to deliver constructive feedback to peers, employees, supervisors or your mother-in-law. Virtual Classroom HRCI™ & […]