Foundational Leadership Series (Formerly known as Leadership Skills for Lead People Series) Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! In-person Classroom Day 1 – Tuesday, November 4 – 8:30 am – 4:00 pm Day […]
This session will discuss best practices for time management and your email. Learn to customize your Outlook to maximize your working style as well as learn shortcuts for managing your email and repetitious emails, email options, working with your calendar effortlessly and creating and assigning tasks. Fee includes all training materials and 6 months of […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom HRCI™ & SHRM® Credits: 3.5 Registration for this class will close at 12 pm two business days before the program begins. THIS […]
This course is designed for the HR Professional to learn how Microsoft Copilot can assist them with their job functions. Learn how Copilot can help you by creating job descriptions, screening resumes, creating onboarding plans, providing training materials, creating surveys, analyzing results, training material and more. You will also learn how Copilot infaces with all […]
Mental Health First Aid will teach managers, supervisors and HR professionals the skills needed to recognize and respond to an signs and symptoms of mental health and substance use challenges, as well as how to provide an employee initial support until they are connected with the appropriate professional help needed. In this course, you learn […]
Artificial intelligence is rapidly transforming the workplace, bringing with it exciting possibilities and new ethical challenges. This interactive training equips you with the knowledge and tools to navigate the ethical landscape of AI. This class has been pre-approved for 1.5 HRCI™ Credits and will fulfill the HRCI™ Ethics Requirement Virtual Classroom HRCI™ & SHRM® Credits: 1.5 Registration for this […]
In this full-day workshop, we will explore how leadership presence has evolved over the last 5 years and the components that make up our personal leadership presence. You will gain a deeper understanding of the core values, needs and beliefs that drive you and gain techniques to shift certain mindsets that hinder your leadership effectiveness. […]
Using the DISC Assessment Tool, you’ll gain insight into how your preferred work style influences communication with individuals and teams. By understanding what motivates and stresses you at work, you'll learn to adapt your approach to better connect with others and boost overall team performance. You'll also reflect on your assessment results to develop strategies […]
Learn skills and behaviors critical to leadership success. Improve your ability to manage relationships with direct reports, peers & managers! Agawam, MA Day 1 – Tuesday, November 18, 2025 Skip Holiday Week Day 2 - Tuesday, December 02, 2025 Day 3 - Tuesday, December 09, 2025 Day 4 - Tuesday, December 16, 2025 HRCI™ & SHRM® Credits: […]
Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]