This program is 4-full days in person, being held at our Agawam Training Center (67 Hunt St, Agawam MA 01001). The full schedule of dates is below: Day 1 | October 09, 2026 – 8:30am-4:00pm Day 2 | October 16, 2026 – 8:30am-4:00pm Day 3 | October 23, 2026 – 8:30am-4:00pm Day 4 | October […]
As an HR Professional your time is extremely valuable. Using examples that an HR professional faces this course is designed for you to learn Excel skills that will help them save time and make be more productive. Learn how to use CONCAT (pull names together), LOOKUP (pull information from other sources), IF statements and various […]
Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL […]
Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! Virtual Classroom Day 1 – Wednesday, October 14, 2026 - 8:30am - 12:00pm Day 2 – Wednesday, October 21, 2026 - 8:30am - 12:00pm Day 3 […]
Effective performance management not only protects your organization but also drives growth by fostering employee development and engagement. This course teaches a holistic approach to performance management, helping you align employee goals with organizational objectives. Through activities and role-play, you’ll gain the skills to communicate expectations, measure performance, and deliver impactful feedback. Virtual Classroom Registration […]
To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation […]
In today’s collaborative organizations, the ability to influence others is crucial for achieving goals and driving results. Even without direct authority, individuals are often expected to influence colleagues and gain their commitment. This session will teach you how to understand your role as an influencer, plan your approach, and communicate your position in a positive […]
Mental Health First Aid will teach managers, supervisors and HR professionals the skills needed to recognize and respond to an signs and symptoms of mental health and substance use challenges, as well as how to provide an employee initial support until they are connected with the appropriate professional help needed. In this course, you learn […]
This comprehensive, multi-day program offers an in-depth review of the key functions and regulatory requirements of the HR industry, including updated content on employment legislation in Connecticut, Massachusetts, and Rhode Island. Participants will gain critical knowledge to help reduce costs, avoid lawsuits, and effectively manage challenging HR issues. This course covers a wide range of […]
The Algorithmic Compass: Ethics in the Age of AI is a practical, case-driven course that helps professionals identify and manage ethical risks when adopting AI in the workplace. Beginning with a reflection on everyday technology use, the course builds shared language around core principles—fairness, accountability, transparency, privacy, and safety—and applies them to real business scenarios. […]