Coaching is a vital skill for managers, helping them guide employees to higher levels of effectiveness through meaningful dialogue that fosters awareness and action. In this session, managers will learn how to ask powerful questions, practice active listening, and apply coaching techniques to support employee growth. Understanding when and how to coach is essential for […]
Change is a constant in today’s workplace, and managers, supervisors, and leaders must understand how to navigate and lead through it effectively. Successful leaders know when to coach, train, or mentor their teams to foster adaptability and success. In this session, you’ll learn to identify the common causes of resistance to change and apply techniques […]
You’ve got people stepping into management for the first time. Maybe they earned the move through strong individual work. Maybe a planned succession track put them there. Maybe a team grew faster than expected and somebody had to step up. Most new managers figure it out as they go. They’re often trying to lead the […]
LOCATION: Agawam Training Center – 67 Hunt St, Agawam MA 01001 Understanding emotions, and the role they play in productivity matters. Leaders who develop their EQ can communicate more effectively, handle stress well, respond flexibly to change and are better team players. In this session, you will increase your Emotional Intelligence Quotient by understanding your […]
The Algorithmic Compass: Ethics in the Age of AI is a practical, case-driven course that helps professionals identify and manage ethical risks when adopting AI in the workplace. Beginning with a reflection on everyday technology use, the course builds shared language around core principles—fairness, accountability, transparency, privacy, and safety—and applies them to real business scenarios. […]
Excel® offers increased functionality over the previous versions. Master the new features in this six-hour workshop, Level 1 workshop. Explore the new interface and navigation and learn how to create, modify and format worksheets; manipulate data; and perform calculations. Later you’ll tackle the development of a workbook from multiple worksheets, including how to reposition worksheets in a workbook […]
You’ve got people who’ve been in leadership long enough that the basics are covered. They run their teams. They handle the routine. They’ve delivered on the operational side of the role. What’s next? Leading other leaders, not just individual contributors. Translating strategy into work the team can act on. Making decisions in the gray areas […]
Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]
To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation […]