Events

You’ve got people stepping into management for the first time. Maybe they earned the move through strong individual work. Maybe a planned succession track put them there. Maybe a team grew faster than expected and somebody had to step up. Most new managers figure it out as they go. They’re often trying to lead the […]

LOCATION: Agawam Training Center – 67 Hunt St, Agawam MA 01001 Understanding emotions, and the role they play in productivity matters. Leaders who develop their EQ can communicate more effectively, handle stress well, respond flexibly to change and are better team players. In this session, you will increase your Emotional Intelligence Quotient by understanding your […]

Excel® offers increased functionality over the previous versions. Master the new features in this six-hour workshop, Level 1 workshop.  Explore the new interface and navigation and learn how to create, modify and format worksheets; manipulate data; and perform calculations.  Later you’ll tackle the development of a workbook from multiple worksheets, including how to reposition worksheets in a workbook […]

Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]

To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation […]