Public Training

Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! In-person Classroom  Day 1 – Wednesday, March 4, 2026 – 8:30 am – 4:00 pm Day 2 – Wednesday, March 11, 2026 – 8:30 am – […]

This session will discuss best practices for time management and your email. Learn to customize your Outlook to maximize your working style as well as learn shortcuts for managing your email and repetitious emails, email options, working with your calendar effortlessly and creating and assigning tasks. Fee includes all training materials and 6 months of […]

Assertiveness goes beyond just communication; it plays a key role in building confidence, earning respect, and making decisive choices in challenging situations. By improving your assertiveness, you’ll learn to express your feelings, set boundaries, and make requests in a clear, appropriate way. Developing these skills will help you communicate effectively and navigate difficult situations with […]

Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your behavioral […]

This program helps participants build the skills to make a strong, positive impression when speaking to groups, enhancing their confidence and ability to influence listeners. Through a focus on organization, preparation, and practice, you’ll learn to deliver presentations that meet audience needs and achieve objectives in both in-person and virtual settings. The course emphasizes real-time […]

Agawam, MA  Day 1 – Wednesday, March 25, 2026 – 8:30am – 4:00pm Day 2 – Wednesday, April 1, 2026 – 8:30am – 4:00pm Day 3 – Wednesday, April 8, 2026 – 8:30am – 4:00pm Day 4 – Wednesday, April 15, 2026– 8:30am – 4:00pm

Managing employee leave can be a challenge, especially when dealing with overlapping state and federal leave laws such as FMLA, ADA, and various state-specific laws like MA PFML, CT PFL, and RI TDI. HR professionals often face confusion about how these laws interact and when they apply, while also trying to avoid leave abuse. This […]

This training emphasizes the importance of maintaining a harassment-free workplace, with managers and supervisors taking on additional responsibility to protect their employees from harassment and discrimination. Through real-life examples, you’ll learn to view gray areas through the lens of the law, developing a non-judgmental, constructive approach to workplace relationships. This interactive program not only meets […]

Harness the unique strengths of every generation with our insightful training, Leveraging the Power of a Multi-Gen Workforce. This engaging program helps participants gain insights into communication styles, values, and motivators that drive Baby Boomers, Gen X, Millennials, and Gen Z. When organizations embrace generational diversity, we can boost innovation, retention, and performance. Join us to […]