Public Training

Harness the unique strengths of every generation with our insightful training, Leveraging the Power of a Multi-Gen Workforce. This engaging program helps participants gain insights into communication styles, values, and motivators that drive Baby Boomers, Gen X, Millennials, and Gen Z. When organizations embrace generational diversity, we can boost innovation, retention, and performance. Join us to […]

Reasons for Absenteeism Words and phrases that matter Legally protected leaves ADA and the Interactive Process Providing Employee Guidance/Your Resources Returning To Work Documentation Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO […]

Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to use them effectively. Agawam Training Center Registration for this class will close at 12 pm two business days before the program begins.

Create a Basic Excel® Worksheet: Perform Calculations in an Excel®; Modify an Excel® Worksheet; Format an Excel® Worksheet; Print Excel® Workbooks; Manage an Excel® Workbook. Fee includes all training materials and 6 months of post-training phone or email support. Virtual Classroom THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE SENT OUT […]

Federal and State Wage and Hour Laws The definition of hours worked Equal Pay, Pay Equity, Pay Transparency What Exempt and Non Exempt really means When you can touch pay Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL EVENT. MORE INFORMATION […]

This program helps participants build the skills to make a strong, positive impression when speaking to groups, enhancing their confidence and ability to influence listeners. Through a focus on organization, preparation, and practice, you’ll learn to deliver presentations that meet audience needs and achieve objectives in both in-person and virtual settings. The course emphasizes real-time […]

Who is OSHA? Hazard identification & Risk Assessment Incident Reporting and Investigation Emergency Preparedness What is Reasonable Suspicion? Leadership & A Culture of Safety Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO […]

Prerequisite: Foundational Leadership 101 Virtual Classroom  Day 1 – Wednesday, April 22, 2026 – 8:30am – 12:00pm Day 2 – Wednesday, April 29, 2026 – 8:30am – 12:00pm Day 3 – Wednesday, May 6, 2026 – 8:30am – 12:00pm Day 4 – Wednesday, May 13, 2026 – 8:30am – 12:00pm Registration for this class will […]

In this instructor-led course you will learn how to up your formula knowledge in Excel. These formulas will allow you to make your spreadsheets more dynamic. We will discuss the importance of absolute cell addressing and then move to these exciting formulas. XLOOKUP/VLOOKUP FILTER SORT INDEX/MATCH COMBO SUMIFS/COUNTIFS COMBINATION FORMULAS UTILIZING AND/OR/NOT IFERROR IFNA RANK […]

Conflict is a natural part of workplace interaction—but how you handle it makes all the difference. This program helps you recognize early signs of conflict, understand different conflict modes, and apply practical strategies for resolution. You’ll learn to use the C.A.L.M.E.R. technique to manage difficult situations productively. By the end, you’ll develop a personalized action […]

This hands-on workshop will guide you through the steps of creating a comprehensive performance management system that helps managers and organizations effectively monitor and evaluate employee performance against established organizational standards. Participants will leave with a toolkit to implement their own performance review process, along with a personalized 2-hour post-workshop consulting session to support successful […]

This comprehensive, multi-day program offers an in-depth review of the key functions and regulatory requirements of the HR industry, including updated content on employment legislation in Connecticut, Massachusetts, and Rhode Island. Participants will gain critical knowledge to help reduce costs, avoid lawsuits, and effectively manage challenging HR issues. This course covers a wide range of […]

Virtual Classroom Day 1 – Tuesday, April 28, 2026 – 8:30am – 12:00pm EST Day 2 – Thursday, April 30, 2026 – 8:30am – 12:00pm EST Day 3 – Tuesday, May 5, 2026 – 8:30am – 12:00pm EST Day 4 – Thursday, May 7, 2026 – 8:30am – 12:00pm EST Day 5 – Tuesday, May […]

To protect an organization from legal liability, employers must take immediate and effective steps to address harassment, discrimination, or any other behavioral issues in the workplace. This interactive workshop will teach you how to properly conduct an internal workplace investigation, covering everything from deciding whether to initiate an investigation, determining its scope, interviewing techniques, documentation […]

Federal and State Laws Employment at Will Discrimination and Harassment Interviewing Legally The Importance of Good Documentation Protected Concerted Activity Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE […]

Coaching is a vital skill for managers, helping them guide employees to higher levels of effectiveness through meaningful dialogue that fosters awareness and action. In this session, managers will learn how to ask powerful questions, practice active listening, and apply coaching techniques to support employee growth. Understanding when and how to coach is essential for […]