Public Training

Virtual Classroom Day 1 – Tuesday, April 28, 2026 – 8:30am – 12:00pm EST Day 2 – Thursday, April 30, 2026 – 8:30am – 12:00pm EST Day 3 – Tuesday, May 5, 2026 – 8:30am – 12:00pm EST Day 4 – Thursday, May 7, 2026 – 8:30am – 12:00pm EST Day 5 – Tuesday, May […]

Federal and State Laws Employment at Will Discrimination and Harassment Interviewing Legally The Importance of Good Documentation Protected Concerted Activity Virtual Classroom Registration for this class will close at 12 pm two business days before the program begins. THIS IS A VIRTUAL EVENT. MORE INFORMATION ON HOW TO LOG IN TO THE EVENT WILL BE […]

In today’s collaborative organizations, the ability to influence others is crucial for achieving goals and driving results. Even without direct authority, individuals are often expected to influence colleagues and gain their commitment. This session will teach you how to understand your role as an influencer, plan your approach, and communicate your position in a positive […]

Coaching is a vital skill for managers, helping them guide employees to higher levels of effectiveness through meaningful dialogue that fosters awareness and action. In this session, managers will learn how to ask powerful questions, practice active listening, and apply coaching techniques to support employee growth. Understanding when and how to coach is essential for […]

Build on the Excel® skills you developed in Level 1 or increase your mastery of Excel® in this Level 2, one day workshop. Calculate Data with Advanced Formulas; Organize Worksheet and Table Data Present Data Using Charts; Analyze Data Using PivotTables, Slicers, and PivotCharts; Insert Graphic Objects Customize and Enhance the Excel® Environment ® Workbook Fee includes all training materials and 6 […]

Using the DISC Assessment Tool, you’ll gain insight into how your preferred work style influences communication with individuals and teams. By understanding what motivates and stresses you at work, you’ll learn to adapt your approach to better connect with others and boost overall team performance. You’ll also reflect on your assessment results to develop strategies […]

This training emphasizes the importance of maintaining a harassment-free workplace, focusing on real-life experiences that may seem unclear without considering legal perspectives. Participants will develop an objective, balanced view that promotes positive and constructive relationships. The course aims to help individuals navigate challenging situations and prevent harassment in the workplace. Virtual Classroom Registration for this […]

This program helps you distinguish between what’s truly important and what’s simply urgent, while exploring both your short and long-term goals. You’ll assess your current time management habits and identify areas for improvement through a personalized Time Mastery assessment. Learn strategies for prioritizing tasks, handling interruptions, and using the 5S system to stay organized and […]

Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your behavioral […]

Agawam, MA  Day 1 – Wednesday, June 3, 2026 – 8:30am – 4:00pm Day 2 – Wednesday, June 10, 2026 – 8:30am – 4:00pm Day 3 – Wednesday, June 17, 2026 – 8:30am – 4:00pm Day 4 – Wednesday, June 24, 2026 – 8:30am – 4:00pm

Giving clear, specific feedback is essential for managers to drive behavior change and performance improvement. However, many managers struggle with the mindset, skills, and time needed to deliver constructive feedback that fosters growth. This session equips managers and supervisors with techniques to provide productive feedback, overcome barriers, and create a feedback culture that empowers employees […]