Public Training

Understanding how we interact with others—and how we’re perceived—can significantly improve our effectiveness at work. In this highly interactive program, you’ll explore your own communication style, challenge assumptions about others’ styles, and create a personal action plan to improve your adaptability. Using insights from the DiSC® assessment, completed prior to the session, you’ll identify your behavioral […]

Agawam, MA  Day 1 – Wednesday, June 3, 2026 – 8:30am – 4:00pm Day 2 – Wednesday, June 10, 2026 – 8:30am – 4:00pm Day 3 – Wednesday, June 17, 2026 – 8:30am – 4:00pm Day 4 – Wednesday, June 24, 2026 – 8:30am – 4:00pm

Giving clear, specific feedback is essential for managers to drive behavior change and performance improvement. However, many managers struggle with the mindset, skills, and time needed to deliver constructive feedback that fosters growth. This session equips managers and supervisors with techniques to provide productive feedback, overcome barriers, and create a feedback culture that empowers employees […]

If you don’t have a plan any road can take you there, however you may make a lot of wrong turns before you arrive!  Planning is a crucial component in business and those who take the time to develop a Strategic Plan or Business Plan are likely to be more consistently successful in the long […]

As an HR Professional your time is extremely valuable. Using examples that an HR professional faces this course is designed for you to learn Excel skills that will help them save time and make be more productive. Learn how to use CONCAT (pull names together), LOOKUP (pull information from other sources), IF statements and various […]

Unlock the full potential of your team with our dynamic training on Igniting Motivation and Engagement. This transformative experience equips leaders and employees with proven strategies to boost morale, spark enthusiasm, and drive performance. Through interactive sessions and real-world applications, participants learn how to create a culture where people feel inspired and connected to their work. […]

Team Leaders may not have the power of management, but they need the skills to effectively communicate, influence, set goals, manage time, and resolve conflicts. This is THEIR class! In-person Classroom  Day 1 – Tuesday, June 16, 2026 – 8:30 am – 4:00 pm Day 2 – Tuesday, June 23, 2026 – 8:30 am – […]

In this session you’ll work on creating and editing macros, learn how to apply conditional formatting and how to add data validation criteria.  In addition, you’ll learn how to share, track, merge and restrict workbook access.  Then you’ll learn how to link data from cell to cell, sheet to sheet, Excel file to Excel file […]

Learn about the signs of impairment so that you can properly intervene while keeping your employees and workspace safe throughout the process. Gain an understanding of the interplay among substance use and employment laws so you can make proactive policy changes that will mitigate your organization’s risk. Virtual Classroom Registration for this class will close […]

Managing employee leave can be a challenge, especially when dealing with overlapping state and federal leave laws such as FMLA, ADA, and various state-specific laws like MA PFML, CT PFL, and RI TDI. HR professionals often face confusion about how these laws interact and when they apply, while also trying to avoid leave abuse. This […]

Effective performance management not only protects your organization but also drives growth by fostering employee development and engagement. This course teaches a holistic approach to performance management, helping you align employee goals with organizational objectives. Through activities and role-play, you’ll gain the skills to communicate expectations, measure performance, and deliver impactful feedback. Virtual Classroom Registration […]

Schedule: Session 1 – Thursday, June 25, 2026 Session 2 – Thursday, August 27, 2026 Session 3 – Thursday, October 29, 2026 Session 4 – Thursday, January 28, 2027 Session 5 – Thursday, February 25, 2027 Session 6 – Thursday, March 25, 2027 Session 7 – Thursday, April 29, 2027 Session 8 – Thursday, May […]