Giving clear directions, practicing active listening skills and using non-defensive communication techniques improves leadership effectiveness. Through interactive discussions and use of real-life situations, you’ll practice communication strategies and when to […]

This program covers practical, need-to-know Social Security & Medicare informationand explores and how these foundational American benefits impact the retirement and healthcare decisions of older employees… all from an HR […]

Have you ever had a discussion with your employees about what they like about their job and company or asked them why they stay? Stay interviews are a powerful talent […]

“Coaching is helping another person reach higher levels of effectiveness by creating a dialogue that leads to awareness and action” -The Manager’s Guide to Coaching” by Anne Leohr and Brian Emerson In this […]

This session will discuss best practices for time management and your email. Learn to customize your Outlook to maximize your working style as well as learn shortcuts for managing your […]

Through the use of the DISC Assessment Tool, you’ll gain an understanding of the impact of your preferred work style on the way you communicate with individuals and your team. Improve […]

Assertiveness impacts more than our communication styles. By increasing your ability to effectively assert your needs you’ll gain confidence, the respect of others and become more decisive – even in […]

Gain an understanding of the legal definitions, processes and ramifications for harassing and discriminatory behaviors in the workplace. Know what each employee in the company can do to help maintain […]